PERSONAL DATA PROTECTION GUARANTEE
Information about the processing of your personal data
Ourfatima.com is an online shopping platform owned by Basta1verso Unipessoal, Lda with tax number 517157969. As a user of the ourfatima.com website, I would like to provide you with some important information regarding the processing of your personal data.
The website ourfatima.com whose activity is based on trust and transparency in the day-to-day relationship with our customers. The privacy and security of the data you entrust to us are a priority for us.
We also undertake to demand the same level of confidentiality and security from our Subcontractors, as they may process your personal data in the name and on behalf of ourfatima.com.
We always use your personal data with principles of transparency and to ensure that we provide you with the best service.
B. Who is responsible for your Personal Data
w. Personal Data that we may collect
We collect some of your personal data, for example, when you make a purchase of our products or services, use our website or one of our mobile applications, or when you contact us.
We may also receive your personal data from other companies, particularly when they collect, process or store it as part of the provision of services they provide to us.
d. Categories of Personal Data that we may collect
ourfatima.com may collect the following categories of personal data:
i. Customer data – full name and email – when subscribing to our marketing communications;
ii. Customer identification data – full or abbreviated name, address, telephone, email and date of birth.
iii. Data from users registered on websites:
The. User identification data – name, age, email, address, tax identification number, date of birth, contact, name and age of children – when creating an account on our website;
B. Credit card data – name of the card holder, card number, its validity and respective security code – when making a payment by credit card;
iv. Customer data for home deliveries – name, address, postal code, telephone number, email, purchase details – when requesting home delivery of the purchase made;
v. Customer data for items undergoing repair – name, address, postcode, telephone number, email, purchase details, item warranty – when you request an item to be repaired;
saw. Call recording for distance contracts – registration and recording of calls, registration of telephone numbers;
viii. Services provided – name, address, telephone, email, date of birth, service identification.
It is. How, why and with what legitimacy we use your Personal Data
We use your personal data for the following purposes:
i. Invoicing Management – for issuing invoices for the acquisition of goods and services;
ii. Marketing/Direct Marketing – to inform you about news and offers that may be of interest to you, market studies, advertising, among others;
iii. Website or mobile application user management – to allow you to carry out transactions online or via your mobile phone;
iv. Home deliveries – so we can deliver your purchases to your home;
v. Guarantees and after-sales support – to allow you to access repair services for the products you purchased with warranty and for us to be able to repair them;
saw. Customer Management – so we can provide you with the service you hired us for.
Unipessoal 517157969 (Basta1verso Unipessoal, Lda) has the legitimacy to process your data under the contract it signed with us, as well as through the legitimate interest of this natural person. In the case of marketing, we will ask for your consent. In direct marketing situations (ie in situations where the holder purchased products/services), ourfatima.com may send direct marketing communications about similar products through legitimate interest.
f. How we keep your Personal Data secure
We have a variety of information security measures, aligned with best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access and disclosure, its loss, its improper or inadvertent alteration, or its unauthorized destruction. In terms of information security, we assume the same commitment to continuous improvement that we adhere to in our daily activities.
Among others, we highlight the following measures:
i. Restricted access to your personal data only by those who need it for the purposes set out above;
ii. Storage and transfer of personal data only in a secure manner;
iii. Protection of information systems through devices that prevent unauthorized access to your personal data;
iv. Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;
v. Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;
saw. Redundancy of equipment for storing, processing and communicating personal data, to avoid loss of availability.
g. How long do we keep your Personal Data
We keep your data only for as long as necessary to fulfill the defined purposes, in accordance with the criteria defined by the Regulation or Law.
Once the maximum retention period we define has been reached, your personal data will be anonymized or destroyed/eliminated in a secure manner.
To find out about the retention periods for your data, consult the document relating to the right to information entitled “Information on the Processing of your Personal Data”.
H. With whom we may share your Personal Data
In some cases we may disclose your personal data to subcontractors, within the scope of services provided by them, such as service providers of ourfatima.com (eg information technology services, communications sending services, customer support services). In such cases, we require that these subcontractors have appropriate security measures in place to protect your personal data.
i. How can you exercise your rights
You have the right to exercise the following rights:
i. Right to information: request additional information about the use we make of your personal data;
ii. Right of Access: access or request access to the personal data you have provided to us;
iii. Right to Portability: request the transmission of the personal data you provided to us;
iv. Right to Rectification: request the correction or update of your personal data;
v. Right to Erasure: request the erasure of your personal data, when the law or contract allows it;
saw. Right to Limitation: request the limitation of the way in which we use your personal data, while correcting it or clarifying any doubts about its content or the use we make of it;
viii. Right to Oppose: we provide a channel so you can contest decisions that were based on your personal data.
You also have the right to withdraw or change, at any time, the consent you have given us to use your personal data, when you have legitimized their use.
To exercise your personal data protection rights, or whenever you have any questions about the use we make of your personal data, you should contact us via email at email@example.com.
You can lodge a complaint with the National Data Protection Commission (CNPD) – Address: Rua de São Bento, 148 – 3º, 1200-821 Lisbon – Telephone: +351213928400 – Fax: +351213976832 – Email: firstname.lastname@example.org.
The placement of cookies not only helps Websites to recognize the Customer/User's device the next time they visit, but it is also essential for their functioning. The cookies used by ourfatima.com do not collect personal information that allows the Customer/User to be identified, storing only generic information, namely the form or location/country of access of the Customer/User and the way they use the Websites, among others. Cookies only retain information related to Customer/User preferences.
What information do we collect?
When creating and registering your online account on the website ourfatima.com, we will ask you for the following personal data so that you can use the website to know, consult and place your orders: name, email, telephone contact, address and number of taxpayer.
How will we use the information?
Your data is collected so that you can purchase our products or services, use our website on the Internet or any of our mobile applications, or when you contact us.
If you consent to the sending of marketing communications, ourfatima.com may send you informative communications, newsletters, via SMS or email. You can cancel your subscription at any time by sending an email to email@example.com or directly in the communication sent.
Only entities whose collaboration is indispensable for the provision of the service(s) you subscribe to will have access to your personal data, such as subcontracted entities, such as carriers, IT companies, media agencies and platforms for sending communications and/or the Contact Center.
In case you make any payment on our website, your payment will be redirected to the entity selected as a payment method, entity that will be Responsible for the Processing of your personal data, for this specific purpose of payment for a product/service.
For what purposes do we collect your personal data and how long are they kept?
The most relevant retention periods that we define for the purposes of using your personal data are as follows:
- i. Transaction management – legal term of 10 years;
- ii. Customer management in loyalty programs – 3 years
- iii. Marketing – 2 years (plus current year) since the last interaction;
- iv. Management of website or platform users – 1 year (plus current year) after last access;
- v. Home deliveries – 2 years;
- saw. Guarantees and after-sales support – 2 years or equal to the warranty period if it is longer;
- viii. Registration and proof of transactions for distance contracts – 6 months after the contract period;
- viii. Service management – 2 years since the last service.
What are your rights as a holder of Personal Data?
As the holder of personal data, you may exercise, at any time, the following rights: right of access, right of rectification, right of erasure, right to limit processing, right to portability and right to object to processing, by sending an email to firstname.lastname@example.org
ourfatima.com ensures best practices in the field of security and protection of your personal data.
- via email: email@example.com