Shipping Policy

Shipping value

The shipping cost depends on the weight or volumetric weight and can be calculated in the shopping cart and at checkout.

Insurance is added to all shipments to guarantee reimbursement to the customer if there is any problem with transport , for the insurance to be activated it is necessary to follow the following rules imposed by the carriers:

- Open the order in front of the person responsible for delivery

- If you notice that something is not correct or damaged , you should not accept the order

- Record what is not correct, you can take some photos for example and send them to us to activate the insurance.

Failure to comply with the above rules will cancel the possibility of activating the insurance contracted with the carrier, the customer is fully responsible for all costs related to returning the order if accepted.

ourfatima.com undertakes to carry out professional and very well packaged shipments, from the smallest product to the largest product available in the online store, however the transport process goes through several people and several warehouses, so we take out insurance to guarantee that Your order is insured and you will be able to receive a refund if there is a problem with transportation .

Prices and Customs Fees

The prices listed at ourfatima.com do not include VAT or import duties. Please be advised that international shipping regulations have recently changed, particularly for the United States.

Due to new trade policies, orders may now be subject to import taxes regardless of the order value, depending on the type of material and current federal regulations. Previous exemptions (such as the $800 threshold) may no longer apply to all products.

• Responsibility: Any customs duties, taxes, or brokerage fees applied upon entry into the destination country (USA, Canada, etc.) are the sole responsibility of the customer.

• Canada & Other Countries: Similar rules apply; please consult your local customs office for the most current rates.

• Returns: We do not accept returns or provide refunds based on the non-payment of import fees or refusal to clear customs.

We strongly recommend checking with your local customs authority before placing an order to avoid unexpected charges.

Import tax is not included in product prices.

Returns are not accepted due to non-payment of import taxes in your country.